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Frequently Asked Questions


VaultTrove - New Management – Customer FAQ


Can I still use my gift cards?
Yes, we have made an agreement with the new management that all outstanding unexpired gift cards will be honored.

Can I still use my rewards points?
Yes! the new managements will redeem any existing rewards points and you will be able to start accumulating rewards points again.  The program will be different and the details will be published soon.

Can I still place special orders?

Yes! We will continue to accept special orders for products during the Retirement Sale.
Please see us in-store or call to place your order.



What about Magic: The Gathering events?
We’re still hosting our Magic: The Gathering Avatar Pre-Release Event as planned!
The fun continues even during our sale — check in-store or online for details and sign-up information.

Are you still doing Community Game Nights?

Yes! Our Community Game Nights are still happening!
The next one will be held on November 14 at Spotlight on Main.
We hope you’ll join us for an evening of fun, friends, and games!



A Note from Devon & Amy

The retirement sale has wrapped up, and we're now fully in the reorganization and transition phase at The Hobbies Shop — turning the page toward VaultTrove powered by The Hobbies Shop! ?????

Here's a quick update on where things stand:

  • Store is open and business as usual — Come in for your regular hobbies: models, kits, paints, puzzles, games, and more.
  • We're reorganizing the space — Shelves are shifting, new card & singles sections are taking shape, and we're making the gaming areas even more welcoming.
  • Transition support from Larry & Susan — They're still popping in regularly to help train the team, share decades of know-how, and make sure everything runs smoothly during this shift.
  • Devon, Amy & family are on the ground — Hands-on every day, excited to keep the community spirit alive while adding fresh energy and new product lines.

A few things you can expect soon:

  • Expanded trading cards & singles (Magic, Pokémon, Yu-Gi-Oh!, etc.)
  • More structured game nights, tournaments, and open play
  • Continued focus on the things that made this shop special: friendly tables, creative fun, and a place to belong

Thank you for your patience during this exciting evolution — we're so grateful for the support from this amazing Charles Town community.

Stop by anytime — we'd love to see you, chat about what's coming, and keep building something great together.

See you in the shop! Devon, Amy & Family (with Larry & Susan cheering us on) VaultTrove powered by The Hobbies Shop 305 S West Street, Charles Town

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